DRESSES– Based on custom making, we can’t take return or refund. In case of wrong item shipped, we reship your correct item. Please contact first by E-mail (info@favnewyork.com) then return to us the item you recieved, we’ll reship you after confirmed.

T-SHIRTS & PANTS– You can return the items the case of damaged merchandise only with an unworn, unwashed and original condition. Please contact us by E-mail(info@favnewyork.com) first about your issue.

Please make sure that FAV NY™ products make based on customers’ own choices, therefore we do not accept an exchange due to the change mind.

Returns that do not meet our policy, we will not accept and will be sent back to the customer.

For returns received within 14 days of delivery and we will send you a return notification email to you once the return process has completed.

Your return will usually be processed within a week to a week and a half. Please allow 1-3 business days for refunds to be received in the original form of payment once the return has been processed.